IMPORTANT POINTS ABOUT TESTS/PROCEDURES/SURGERIES, YOUR REPORTS & BILLING ENQUIRIES

• Tests/Investigations:
  • To schedule a test/investigation, please call the relevant OPD front desks.
  • Your lab investigation samples are to be deposited in the Sample Collection Room located in the hospital’s atrium, which is open on working days (Saturday-Thursday) from 7.00 am to 10:00 pm, and on Fridays and holidays from 7.00 am to 6.00 pm.
  • Your investigation reports can be collected from Report Delivery Room by showing the receipt of payment. The hospital shall not be responsible for reports not collected within 30 days after the tests were done. Report Delivery Room is also located in the hospital’s atrium, and is open on working days (Saturday-Thursday) from 8.00 am to 8.30 pm, and on Fridays and holidays from 9.00 am to 5.00 pm.
  • You will not be able to collect your investigation reports without your receipt of payment. If you have lost your receipt, you may collect a duplicate copy from our Billing Executives (Corporate Desk, Atrium – level 1).
  • You can request duplicate copy of your investigation reports from the Report Delivery Room, inclusive of BDT 100 additional charge.
• Procedures & Surgeries:
  • If you are interested in undergoing a procedure or surgery, please see our relevant Consultant first.
  • To search for a Consultant, go to Find a Consultant page and for appointments, go to Make an Appointment
• In-patient Reports
  • A Discharge Summary is provided to a patient upon his/her discharge from the hospital. A discharge summary is a summary of the events during hospitalization of the patient. It outlines the patient’s chief complaint, the diagnostic findings, the therapy administered and the patient’s response to it, and recommendations on discharge.
  • To request for detailed in-patient medical reports or to make an insurance claim, refer to our Medical Report

For queries on charges, contact our Billing Department (IP Billing – level 1) or call/e-mail our Billing Concern:

Mr. Taslimur Rahman

AGM – Financial Operation,

Phone : +88-02-8431661-5; Ext-1353 (From 9 am to 5 pm –Except Holidays)

E-mail: taslimur.rahman@evercarebd.com