Understanding Your Rights & Responsibilities

Healthcare is a two-way process between you (the patient) and the staff who care for you. You have the right to expect high-quality care, but there are also things you can do to help ensure that you receive this. Evercare Hospital Dhaka believes it is important for patients to understand both their rights and their responsibilities in this process.

Your Rights as a Patient

Each and every member of Evercare Hospital Dhaka is committed towards providing you excellent care, both clinical and personal. It is our policy to ensure that your individuality and dignity is respected and you receive timely, safe and comfortable care.

We support your rights and encourage you to participate in critical and vital decisions which affect your well-being. Our constant endeavour is to go beyond your expectations in respect to your care and with this intent, we wish to inform you of the various rights you have as a patient in this hospital.

1. Right to proper medical care: The right to receive proper medical care is assured to all. You have the right to receive the best care medically indicated for your problem, regardless of race, sex, religion, nationality, source of payment for your care, etc.
2. Right to seek and receive all information necessary for you to understand your medical condition: You have the right to know the name of the doctor and other hospital staff responsible for your care, and the right to talk to them.
3. Right to be treated respectfully: Your individuality will be respected and difference in cultural and educational background taken into account while giving care.
4. Right for a second opinion: You have the right to ask for a second opinion from another doctor in Evercare Hospital Dhaka or its Medical Board.
5. Right to leave the hospital: You have the right to leave the hospital even if your doctor advises against it.
6. Right to be free from any restraint or seclusion: You have the right to be free from any form of restraint or seclusion that is not medically necessary.
7. Right to privacy and medical confidentiality: Your privacy is assured at all stages of your treatment.
8. Right to informed consent: No medical treatment shall be administered unless you or designated members of your family have consented to it.
9. Right to access medical information: You are entitled to receive information concerning your treatment, including a copy of your medical record.
10. Right to care under emergency: In case you are in a medical emergency, you will be eligible unconditionally to receive medical treatment.
11. Right to be informed about cost of treatment: You have the right to understand and receive information on the payment of hospital bills.
12. Right to complain: You have the right to complain to the hospital authorities against your health plan, doctor(s), or any other healthcare personnel.

Your Responsibilities as a Patient

Your rights are balanced by your responsibilities as a patient, which can help your caregivers work more efficiently. Please do the following and help yourself, as well as the hospital staff:

• Be on time for appointments and inform the hospital if you cannot keep the appointment.
• Be honest with your healthcare providers and inform your physician about your present illness, previous hospitalization details, and any other matter relating to your health.
• Treat hospital staff considerately. Violence or racial, sexual or verbal abuse is completely unacceptable.
• Follow all advice given by your caregivers.
• Take all the medicines prescribed to you by your doctor and complete the course of treatment.
• Use emergency services in a real emergency situation only.
• Respect the rights of other patients and staff of the hospital.
• Be prompt with payment of your hospital bills.

Admission & Payment Guide

Eligibility for Admission

At Evercare Hospital Dhaka, patients can be admitted as an in-patient either from out-patient department (OPD) or from Emergency.

Before Admission

Your Consultant will advise you on the treatment plan and expected length of hospital stay before admission.

Documents to Bring for Admission

For admission, you should bring Admission Notification Form given to you from the Consultant's desk and your UHID card.

Admission & Payment

Registration for New Patients: For new patients, you need to first get a one-time registration and you will be issued a Unique Hospital Identification (UHID) number and card.

Bed Categories

You may choose from different categories of in-patient beds/rooms of the hospital, including standard, semi-private, private, deluxe, super deluxe, and suite.

Billing & Payment

Depending upon the room requested and nature of the treatment planned for the patient, an initial deposit will be collected at the time of admission.

Discharge Guide

Your physician will determine when you are well enough to leave the hospital; he will notify this in "Patient's Medical Record" and write the discharge order.

Checklist to Follow When Leaving

Going Home is a happy time for you, but still care to remember the following issues before leaving the hospital:

• Have you kept the copy of the hospital bill and all other papers given to you by your caregivers?
• Have you checked the wardrobe, bedside furniture and bathroom for personal items?
• Have you received prescription from your doctor and did you understand the instructions?
• Have you booked a follow-up appointment with your doctor/surgeon?
• Have you returned the Attendant Pass in the In-patient Cash Counter?
• Have you returned your Feedback Form with suggestions to the Ward Secretary?
• Has your Floor Doctor informed you about your discharge medication?

Visiting Hours & Rules

Patient Visiting Hours

For the safety of our patients, their caregivers and visitors, we ask you to limit visits to the hours specified below:

• Morning: 10.30 am to 11.30 am
• Evening: 5.00 pm to 7.00 pm

Visitors' Rules

Please follow the rules below and assist us in maintaining a peaceful environment for our patients and facilities:

• Visitors are strictly prohibited in ICUs, OTs, and Dialysis Unit.
• Children below 12 years of age are prohibited as visitors as they are more susceptible to infections.
• It is important for your visitors to be considerate towards other patients while they are visiting.
• Visitors are not allowed to bring flowers and food from outside.
• Visitors and attendants are not allowed to bring their own personal electronic gadgets like DVD, music system, etc.
• Smoking is not permitted in the hospital or within 50 feet of the buildings.
• Patients and visitors are requested not to take any photographs inside the hospital.

Hospital Amenities for Visitors

The hospital has various amenities for its visitors including parking facilities, pharmacy, Food Village (restaurant), North End Coffee Roasters, ATM booth, water dispensers, hygienic washrooms, waiting areas with television & brochure/newspaper stands, security services, etc.